At Prime Leather, customer satisfaction is our top priority. We understand that sometimes you may need to make changes to your order. That’s why we offer an easy process for canceling orders, as long as the conditions below are met.
You are eligible to cancel your order if:
Please note: Once an order enters the shipping or dispatch phase, cancellations are no longer possible, as our system processes orders quickly.
If you wish to cancel your order, please contact us using the following methods:
Please include the following details in your cancellation request:
Our support team will confirm whether your order is eligible for cancellation and provide you with an update via email or phone.
If your cancellation request is approved:
If your order cannot be canceled, you can still return it according to our Return & Refund Policy after delivery.
Some orders cannot be canceled, including:
If your order has already been dispatched, don’t worry — you still have options:
Note: You’ll be responsible for return shipping costs, and the product must be unused and undamaged when returned.
+61 480 810 348
sales@primeleather.au
