Summer sale discount off 50%. Shop Now!!
Summer sale discount off 50%. Shop Now!!
Our Commitment to Your Satisfaction
At Prime Leather, we understand that sometimes it’s just not love at first sight. That’s why we’ve made returns and exchanges simple and stress-free. If you’re not completely happy with your jacket, no worries. You have 30 days to return it, as long as it’s in unused, unworn condition and still has the original tags and packaging.
Want to swap sizes or try a different color? We’ve got you covered! Our exchange process is quick and easy, without the awkwardness. After all, shopping should be fun, not a commitment!
Returning or exchanging your jacket at Prime Leather is easy. If you want to change sizes, styles, or simply change your mind, follow these simple steps:
Your satisfaction is our priority, and we’re here to make sure your jacket fits your style perfectly!
Not feeling the leather? No problem! Prime Leather offers a hassle-free refund policy. Here’s what you need to know:
To qualify for a refund, please ensure the following:
Once we receive and inspect the item, we’ll issue your refund within 5-7 business days to your original payment method. Rest easy knowing your satisfaction is in good hands.
Changed your mind? Ordered the wrong size or color? No problem. Prime Leather makes exchanges simple:
Is it necessary to return items in their original packaging?
Yes, the jacket must be in its original packaging with all tags attached to qualify for a return or refund.
What if my jacket is delivered defective or damaged?
If your jacket arrives damaged or defective, contact us immediately with photos and order details. We’ll either exchange it for a new one or offer a refund.
Can I return or exchange custom jackets?
Custom jackets are generally not returnable as they are made specifically for you. However, if there’s a manufacturing defect, we will accept a return, exchange, or refund.
Who pays for return or exchange shipping?
Typically, customers are responsible for return shipping, unless the product is defective or incorrect. In some cases, we may provide a prepaid return label.
How long does the refund process take?
Refunds are processed within 5-7 business days after we receive the returned item.
How long do I have to exchange or return my jacket?
You have 30 days from the delivery date to initiate a return or exchange.
Can I exchange my jacket for a different style?
Yes, you can exchange your jacket for a different style, provided it is unworn and in its original condition. The price may vary depending on the new jacket.
What happens if I miss the return deadline?
Unfortunately, returns and exchanges are only accepted within the 30-day window. However, if there’s a quality issue, please contact us, and we will assess the situation.
Can I return my jacket if it doesn’t fit?
Yes, we accept returns for sizing issues within the 30-day window as long as the jacket is unworn and in original packaging.
Will I be notified when my return is processed?
Yes! You will receive an email confirming the processing of your return, exchange, or refund. We’ll keep you updated every step of the way.
Get free nationwide shipping on every order delivered straight to your doorstep at no extra cost.
Not satisfied? Enjoy free returns within 30 days for a hassle-free shopping experience.
Need help? Our online support team is ready to assist with any questions or concerns.
At Prime Leather, craftsmanship is never just a term — it’s our obsession. We hand-craft beautiful, timeless leather jackets that bring toughness and functionality into perfect balance with effortless chic, delivering to you luxury designed to live with, not just admire it.
Get first access to new drops, behind-the-scenes content, and special offers.
© 2025, PrimeLeather.au | All rights reserved.
At Prime Leather, craftsmanship is never just a term — it’s our obsession. We hand-craft beautiful, timeless leather jackets that bring toughness and functionality into perfect balance with effortless chic, delivering to you luxury designed to live with, not just admire it.
Get first access to new drops, behind-the-scenes content, and special offers.
© 2025, PrimeLeather.au | All rights reserved.
