Shipping Policy

At Prime Leather, we offer free nationwide shipping within New Zealand. There are no hidden charges for postage, logistics, or packaging.

Please Note:
Currently, we do not offer international shipping. For any questions, feel free to reach out to us at sales@primeleather.au

Processing Time

Order Processing: Orders are processed within 5–7 business days. Orders placed after 5:00 PM GMT+10 or on weekends will start processing the next business day.
Custom Products: Custom orders may take longer to process. Estimated production times will be shown on the product page or at checkout.

Shipping Methods & Delivery Times

We offer the following shipping options to get your order to you quickly:

Standard Shipping: 5–7 business days
Express Shipping: 2–3 business days

Note: Delivery times may vary based on location, courier availability, or unforeseen delays such as weather or public holidays.

Free Shipping Nationwide

Enjoy free shipping on all orders within New Zealand—no minimum purchase required.
A signature is required upon delivery for security reasons.

Note: We currently do not offer international shipping.

Courier Service

We use trusted courier services such as DHL, TNT, and FedEx to deliver your orders. We’ll choose the best service for your delivery.
APO/PO Box Addresses: We cannot ship to PO, APO, DPO, or FPO addresses.

Order Tracking

Once your order is shipped, we’ll send you an email with tracking details. You can track your package at any time using the tracking number provided. If you don’t receive tracking info within 24 hours, please contact our customer support team via Help & Contact.

Damaged or Lost Shipments

If your parcel shows as delivered but you haven’t received it, please contact our Customer Support Team at sales@primeleather.au and the courier service within 5 business days. Claims raised after this period will not be accepted.

Lost or Damaged Shipments: If your order is lost or damaged in transit, we’ll offer a replacement or store credit once the courier verifies the issue. Unfortunately, we cannot offer a refund for lost orders.

Rescheduling and Delivery Issues

Tracking Updates: After shipping, you’ll receive tracking details via email. It’s your responsibility to stay in touch with the courier. If delivery attempts fail, the parcel may be destroyed, and we won’t be held responsible.
Unaccepted Deliveries: If you refuse to accept the parcel or request its return, it will be considered lost. In such cases, the return process is not possible, and we can’t offer a refund or exchange.
Incorrect Address Deliveries: Please double-check your shipping address before placing an order. Once dispatched, we can’t change the address. If the delivery fails due to an incorrect address, the item will likely be destroyed, and no cancellation or return will be possible.

Other Policies

Order Confirmation: You’ll receive an email confirmation once your payment is processed. If you don’t receive it, please reach out to Customer Support.
Combined Shipments: If you have multiple orders to the same address, we may combine them (unless you request otherwise). This might slightly delay the delivery of the first order.
Complimentary Items: Orders with more than 10 products don’t automatically come with complimentary items. Exceptions may apply with prior approval from customer support.

Shipping Policy

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